Terms of use & Privacy

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Preamble:

Access and use of this website are subject to the general conditions of use set out below. These terms of use contain legal information concerning the visit and use of the website, a statement regarding intellectual property rights and a reference to the regulations regarding respect for privacy. We invite you to read these terms of use carefully before visiting the website or using it in any way. By continuing to visit the website or using it in any way, you expressly accept these terms of use. If you encounter any annoying elements while reading these conditions or if you do not agree with their content, we ask you not to visit or not to use the services of this website.

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1. Scope

These general conditions of use establish the legal framework governing access to the website www.nwash.be. The site belongs to the company Nanoservices, company under company number 0691724717

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2. Presentation

The site www.nwash.be allows users to access a service platform allowing the organization and planning of vehicle cleaning and putting in contact with service providers delivering independent cleaning services listed on the platform.

The site www.nwash.be communicates cleaning requests to cleaning service providers registered as users and scrubbers.

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3. Payment for services

The user can pay for the cleaning and vehicle washing services presented on www.nwash.be by credit card (Visa, Paypal) or by cash payment.

All our prices are displayed excluding VAT.

(Some of the providers of Nwash have a VAT exemption "VAT exemption according to article 44 of the Belgian VAT code" & While other providers may invoice you with a VAT of + 21%)

Payment by credit card on the site requires providing information relating to the means of payment, and acceptance of the general conditions.

When you make payments by credit card, www.nwash.be collects the sums on behalf of the Nanoservices company.

The intermediary of payments by credit card on the site www.nwash.be is made by STRIPE under the following general conditions https://stripe.com/fr/legal .

Contacting the service dedicated to credit card payments is made by email contact us and by phone at +32 493 19 18 00.

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4. Reservation, cancellation and payment terms

The customer can cancel the order free of charge as long as this order has not been canceled less than 24 hours before the appointment is made.

In this case the customer retains the possibility of canceling the order but he is exposed to cancellation fees corresponding to 30% of the price of the Cleaning concerned.

The customer will be responsible for the full amount of his order if he is absent or unreachable at the time of the washing appointment or:

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If the customer's vehicle:

- is not located at the address given at the time of booking.

- is not immobilized on a location compatible with the regulations in force, the washer reserves the right not to clean the vehicle.

In this case, the customer will be responsible for the full amount of his order.

Nwash.be and laveur will not be held responsible for absence or delay.

Payment terms:

Unless otherwise specified, invoices are payable in cash.
Any amount unpaid on the due date will automatically and without formal notice bear interest of 1.5% per month started.
Any absence of payment or full or partial payment within the time limit will be increased by a fixed and indivisible compensation of 20% with a minimum of € 50, this clause being accepted by the customer in application of articles 1147, 1152 and 1229 of the Civil Code.
Failure to pay an invoice on its due date results in the forfeiture of the term granted for all other deliveries and works and makes any invoice immediately payable. It also confers the right to suspend work for what remains to be agreed.
In accordance with the law of 02/08/2002 concerning the fight against late payment in commercial transactions, when the co-contracting party does not pay within the agreed payment period, the company is, moreover, entitled without prejudice to its right to reimbursement of legal costs, in accordance with the provisions of the Judicial Code, to claim from the contracting party compensation for all costs incurred as a result of late payment.

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5. Conditions of use of the site and the services and the account

The Reservation Service is not authorized for minors under the age of 18.

The user is not authorized to share his account with third parties.

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The user also undertakes to:

  • Do not give a false identity and false information

  • Create only one account and one profile

  • Do not create an account on behalf of a third party without their authorization

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The user undertakes to comply with all applicable laws when using the services of Nwash.be, and to use the services legally.

During the use of the services, the customer agrees not to cause any discomfort, trouble, nuisance or material damage, whether with regard to the washer or any other party.

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6. Privacy Policy

The European regulation on the protection of personal data (also called GDPR) entered into force on May 25, 2018.

The GDPR or General Data Protection Regulation aims to better protect the personal data of European citizens.

This new legislation transforms the national regulations of all European member states into a new law. In Belgium, since May 25, 2018, all organizations must justify what types of personal data they collect, the way they use them as well as how and for how long they are kept.

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What is changing for Nwash.be?

In fact, nothing really changes. Nwash.be has already taken and continues to take all necessary measures to protect your personal data and those of its customers.

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Nwash.be reserves the right to process users' personal data in accordance with Nwash.be's privacy policy.

Nwash.be reserves the right to make changes to the general conditions and the confidentiality policy and, subject to obtaining the consent of users, to cede the database for commercial purposes and direct prospecting to partners or subsidiaries. We are committed to informing users of changes to the terms and conditions as well as the privacy policy.

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7. Liability

The Nwash.be site is a means of communication between customers and washers, Nwash.be cannot influence or take charge of the quality or defects of the service. In the event of a complaint, it is recommended to contact Nwash.be customer service by contacting us.

Nwash, cannot be held responsible for any prejudice or damage while using the cleaning services.

You will be held responsible for any damage suffered by Nwash.be resulting from your violation of the general conditions. You agree to indemnify and hold Nwash.be harmless against all damages, expenses, damages and costs, including reasonable attorneys' fees, resulting from your breach of the General Conditions.

Nwash.be will not be responsible for indirect damages (bodily injury or material damage)

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8. Intellectual property rights

The site www.nwash.be is the property of the company Nanoservices. All of the elements of the www.nwash.be site relate to legislation on copyright, trademarks and also on intellectual property, both in terms of its form and in terms of each of the components of its architecture, its appearance, its forms, its texts, its functionalities and its graphics, and all other data which are the exclusive property of Nanoservices .